1. Browsing Our Plants:
- “Price it” Page: Browse a curated selection of our most popular plants.
- Source “Grower” Pages Discover our full inventory, including many plants not listed on “Price It.”
- On-site Consult always available.
2. Placing Your Order:
- Contact Us: Email us at Shop@Trees2Go.com with your order details.
- Include:
- Your name, phone number, and delivery address
- A list of the plants you’d like to order (or a description of what you’re looking for)
- Let us know if you’d like planting services and if you’d like a free 811 locate.
- (Optional) You can attach or share your “Price It” list for reference.
- (Optional) You can attach or share any “Grower” lists for reference.
3. Receiving Your Quote:
- Quote Turnaround: We’ll send you a personalized quote within one business day.
- If you don’t hear from us: Please check your spam or trash folder. If you still don’t see it, call us at 919-266-7939.
- Quote Validity: Prices are valid for 30 days.
- Plant Availability: Plant availability is subject to prior sale. We recommend reserving your plants up to 14 days in advance.
4. Confirming Your Order:
- Review and Edit: Review your quote carefully. Reply with any edits or questions. We’ll provide an updated quote as needed.
- Final Confirmation: Once you’re happy with the quote, confirm your order via email.
5. Delivery:
- Delivery Window: We’ll contact you to confirm a delivery date, usually set 3-10 business days from order confirmation.
- No Surprises: We’ll never arrive without prior notice.
6. Volume Discounts:
Save on larger orders! Discounts are calculated based on your total spending with us, and your discount level never expires, even if you move.
- over $200, get 1% off
- over $300, get 2% off
- over $400, get 3% off
- over $600, get 4% off
- over $800, get 5% off
- over $1000, get 6% off
- over $1700, get 7% off
- over $2500, get 8% off
- over $3700, get 9% off
- over $5000, get 10% off
~sales tax counts~
7. Cancellation Policy:
- Before Delivery Day: No cancellation fee.
- Day of Delivery: A 20% cancellation fee applies (due to plants not being returned to growers).
- Guarantee Exception: No cancellation fee applies if our plant guarantee is invoked.
8. Our Guarantee:
- At Delivery: You may reject any plant that is undersized or not of reasonable quality upon delivery.
- Post-Delivery: You have 7 days after delivery to inspect your plants for health issues. Plants deemed to be in poor condition will be replaced, refunded, or discounted.
- Other Returns: A 20% cancellation fee applies for returns not covered by the guarantee.
9. Two-Year 50% Warranty+:
We provide a two-year, no-fault warranty on our plants, offering 50% off the current retail price for a replacement plant (same pot size or smaller). The ‘+‘ part: warranty continues, in part, after initial 2 year period:
- 3rd year: 40% off
- 4th year: 30% off
- 5th year: 20% off
- 6th year and later: 10% off
- Your accrued Volume Discount is then deducted.
Your accrued Volume Discount will then be deducted. No sales tax on warranties if you use the same planting hole. This warranty can be used multiple times (from original purchase date).
10. Other Important Information:
- Maximum Order Size: $7,500. For larger orders, we’ll process them in stages.
- Payment: A deposit may be required. The balance is due upon delivery. 2% discount if paid by checks (payable to “Trees2Go”), cash, or Venmo. Credit cards are accepted via Square (on-site) and PayPal (online). A $25 fee applies to returned checks. Overdue accounts (30 days) will incur 1% monthly interest and any collection fees.
- Mileage Fee: A mileage fee applies for deliveries outside the Eastern Triangle Area.
Ready to get started? Browse our plants on the Price it page or explore our full inventory in Our Sources.
📞 919-266-7939
✉️ Shop@Trees2Go.com
4920 Mial Plantation Road
Raleigh, NC 27610
~ please, no visitors ~
plants are at local growers
~ website is our store ~