Frequently Asked Questions
Find answers to common questions about our plants, ordering process, and services below.
Ordering and Shopping:
- How does the ordering process work? We offer a wide selection of plants online through our “Price it” and “Grower” pages. Browse our plants, make your selections, and email your order details (name, phone, delivery address, any plant list (or wants), and any requests for planting or 811 locate (underground utility marking service) to Shop@Trees2Go.com. You’ll receive a quote within one day. See “Our Process” page for more details.
- Are your prices competitive? Yes! Our prices are competitive, plus we offer volume discounts and free local delivery to the Eastern Triangle Area.
- How do I use “Price it”? Price it is an Excel file that you can download, or open in Excel Online (a free web-based version of Excel). Your choices are not tracked until you share the file back with us by attaching it to an email and sending it to Shop@Trees2Go.com
- What if I can’t find what I’m looking for? Our Sources pages have an even broader selection than Price it. If you still can’t find what you want, contact us – we may be able to source it for you.
Plants and Design:
- Can I trust the quality of your plants? Absolutely! We have over 25 years of experience sourcing high-quality plants from reputable local growers. Our plants are guaranteed for initial quality, and we offer a two-year 50% warranty.
- How does Price it help with landscape design? Price it has some helpful features: Plants are sorted by mature height, there are links to Google Images for visual inspiration, and each plant listing includes detailed information (sun/shade, water needs, etc.).
- What’s the difference between “Initial Height” and “Mature Height”? “Initial Height” is the current height of the plant. “Mature Height” is the estimated height the plant will reach in 15-30 years. Keep Mature Height in mind as you design.
- How do I space plants in a privacy screen? Use the Mature Width listed on Price it as a guide. For a good screen (not instant), space plants at half their mature width. For a hedge, use one-third of the mature width (still not instant).
- Do you have deer-resistant plants? No plant is completely deer-proof. Deer will eat almost anything when hungry enough, and can cause damage even by rubbing on bark or trampling.
- When is the best time to plant? The best time to plant is generally from October to May (fall and winter are ideal most plants). Spring is good, but be sure to water frequently during hot, dry periods.
- How do I plant my new plants? See our “Planting Advice” page.
- How much should I water my plants? See our “Watering Advice” page.
More About Our Plants:
- What does “gallon” size mean? “gallon” refers to the nominal size of the pot your plants arrive in. It’s not a precise gallon measurement.
- What is “Balled and Burlapped” (B&B)? B&B is a harvesting method where the root ball is freshly dug up (balled), then wrapped in burlap. Generally, no B&B sales, as they have a lower survival rate. However, we do sell “B&B in pots” which refers to potted-up B&B, that have developed roots within a larger pot.
- “Evergreen” = Plant that keeps it’s foliage year-round.
- “Deciduous” = Plant that drops it’s foliage every fall.
- “Caliper” = Diameter of plant stem, measured about 6″ above the rootball. Caliper is used as a measure for many trees.
- “MS” = Multi-Stem plant (like most Crape Myrtles).
- “SS” = Single Stem plant.
- “Tree Form” = lower limbs are removed (limbed up).
- “Standard” = plant is both Single Stem & Tree Form.
Delivery and Services:
- Are quotes provided quickly? We aim to provide quotes within the same day. If you haven’t heard from us within 24 hours, please check your spam or trash folder. If you still don’t see it, please call us at 919-266-7939.
- How soon can I get my plants delivered? Delivery is typically within 3-10 business days of order confirmation. Add about a week if Edison planting requested.
- How do you deliver plants? We personally pick up plants from our growers and deliver them to you. We do not use 3rd party shipping services, like USPS or FedEx.
- Do you just drop plants on the driveway? No, we will carry or cart your plants to your desired planting location, provided there is reasonable access and terrain.
- Can I see the plants before they’re delivered? No. Because we work with local growers, we don’t have a central location where you can view all the plants. This allows us to offer the freshest, highest-quality plants directly from the source. We encourage you to use the Google Images links on Price it to get a good idea of what the plants should look like.
- Do you offer planting services? Yes! We partner with Edison Landscaping for professional planting services. See the “Planting Fees” section below for pricing. Price it page shows optional fees.
Planting Fees for Edison Landscaping (OPTIONAL):
| Pot Size | Width x Depth | Max Pound | Planting Fee |
|---|---|---|---|
| 4″ square | 4″ x 3″ | 1# | $8 |
| one quart | 5″ x 5″ | 2# | $13 |
| four quart | 6″ x 6″ | 4# | $15 |
| 1 gallon | 7″ x 8″ | 5# | $16 |
| 2 gallon | 9″ x 9″ | 7# | $25 |
| 3 gallon | 11″ x 9″ | 11# | $38 |
| 5 gallon | 12″ x 9″ | 20# | $55 |
| 7 gallon | 13″ x 11″ | 35# | $75 |
| 10 gallon | 17″ x 12″ | 65# | $100 |
| 15 gallon | 16″ x 16″ | 90# | $120 |
| 20 gallon | 21″ x 14″ | 130# | $150 |
| 25 gallon | 22″ x 17″ | 200# | $180 |
| 30 gallon | 23″x 18″ | 250# | $200 |
| 45 gallon | 29″ x 18″ | 400# | $300 |
| 65 gallon | 30″ x 22″ | 700# | $400 |
| 95 gallon | 36″ x 24″ | 1300# | $700 |
| 100 gallon | 38″ x 24″ | 1500# | $800 |
Pricing and Policies:
- Do you have any sales? No, we don’t have traditional sales, but we do offer a Volume Discount that provides ongoing savings. No waiting for a sale to get the best price. See “Our Process” for details.
- What is your cancellation policy? See “Our Process” for our cancellation policy.
- What is your plant guarantee and warranty? We guarantee the initial quality of our plants, then a two-year 50% warranty for replacements. See “Our Process” for details.
- How do I get utilities marked before planting? If utility locate is needed, you (or Edison Landscaping) should contact 811. Call 811 (or visit 811 website). This free service locates and marks public utilities (water, communications, power, gas, sewer) usually within 72 hours. Private utilities (like septic systems) are not marked by 811.
Color Coded Paint (temporary):
Blue = Water
Orange = Communications
Red = Power
Yellow = Gas
Green = Sewer - How close can I plant to my septic system? It’s best to avoid planting directly over or near a septic system. Smaller plants are generally less risky. Check this great ARTICLE from NSCU for detailed information.
📞 919-266-7939
✉️ Shop@Trees2Go.com
4920 Mial Plantation Road
Raleigh, NC 27610
~ please, no visitors ~
plants are at local growers
~ website is our store ~