1. Browsing Our Plants:
- “Price it“: Shop by plant Type, Common name, or Latin name.
- Source “Grower” Pages Browse individual source inventories.
- On-site Consult always available.
2. Placing Your Order:
- Email us: Mike@Trees2Go.com with your order details.
- Questions? Email or Call us: 919-266-7939
- Include:
- Your name, phone number, and delivery address
- A list of the plants you’d like to order (or a description of what you’re looking for)
- Let us know if you’d like optional Edison planting service and if you’d like a free 811 locate.
- (Optional) Attach or share your Price It list for reference.
- (Optional) Attach or share any plant list.
- (Optional) Snap screenshots of selected plants in Price it—works just fine.
3. Receiving Your Quote:
- Quote Turnaround: We’ll send you a personalized quote within one business day.
- If you don’t hear from us: Please check your spam or trash folder. If you still don’t see it, call us at 919-266-7939.
- Quote Validity: Prices are valid for 30 days.
- Plant Availability: Plant availability is subject to prior sale. We recommend reserving your plants up to 14 days in advance.
4. Confirming Your Order:
- Review and Edit: Review your quote carefully. Reply with any edits or questions. We’ll provide an updated quote as needed.
- Final Confirmation: Once you’re happy with the quote, confirm your order via email.
5. Delivery:
- Delivery Window: We’ll contact you to confirm a delivery date, usually set 3-10 business days from order confirmation.
- No Surprises: We’ll never arrive without prior notice.
6. Volume Discounts:
Save on larger orders. Discounts are calculated based on your total spending with us, and your discount level never expires, even if you move.
- over $200, get 1% off
- over $300, get 2% off
- over $400, get 3% off
- over $600, get 4% off
- over $800, get 5% off
- over $1000, get 6% off
- over $1700, get 7% off
- over $2500, get 8% off
- over $3700, get 9% off
- over $5000, get 10% off
~sales tax counts~
7. Cancellation Policy:
- Less than 48 hours cancel notice: 20% cancellation fee applies
(try to prevent plants from ever moving, even at source growers).- Guarantee Exception: No cancellation fee applies if our plant guarantee is invoked.
- Health Exception: No cancellation fee applies if issues found during 7-day Health Check post delivery.
8. Our Guarantee:
- At Delivery: You may reject any plant that is undersized or not of reasonable quality upon delivery.
- Post-Delivery: You have 7 days after delivery to inspect your plants for health issues. Plants deemed to be in poor condition will be replaced, refunded, or discounted.
- Other Returns: Cancellation fee applies for returns not covered by the guarantee.
9. Two-Year+, no-fault, 50% OFF Warranty:
We provide a two-year+, no-fault warranty on our plants, offering 50%-off-the-current-retail-price for a replacement plant (same pot size or smaller).
The ‘+‘ part:
warranty continues, in part, after initial 2 year period:
- 3rd year: 40% off
- 4th year: 30% off
- 5th year: 20% off
- 6th year and later: 10% off
- Your accrued Volume Discount is then deducted.
Your accrued Volume Discount will then be deducted. No sales tax on warranties if you use the same planting hole. This warranty can be used multiple times (resetting to 2 years @50% each time).
10. Other Important Information:
- Payment: A deposit may be required. The balance is due upon delivery. 2% discount if paid by checks (payable to “Trees2Go”), cash, or Venmo. Credit cards are accepted via contact (on-site) and PayPal (online). A $25 fee applies to returned checks. Overdue accounts (30 days) will incur 1% monthly interest and any collection fees.
- Mileage Fee: A mileage fee applies for any visitation outside the Eastern Triangle Area.
Ready to get started? Browse our plants on the Price it page or explore individual growers at Our Sources.
📞 919-266-7939
✉️ Mike@Trees2Go.com
4920 Mial Plantation Road
Raleigh, NC 27610
~ please, no visitors ~
plants are at local growers
~ website is our store ~